Tag Archives: support

Foamy… Help Desk… Experience

So… I can’t log into my company’s benefits website. It’s kinda tricky because my husband works for the same company and he’s the one who holds the insurance.

Me: I can’t log into the benefits website. I’ve always logged in as an employee. It won’t let me in now. Not as an employee, not as a spouse of an employee. It won’t let me register either, because it says I’ve already registered.

 

Tech Support: Do you mean the benefits website or this other website?

 

Me: I mean the benefits website.

 

Tech Support: You have an account. Are you trying to log in as a spouse?

Me: I’ve tried to log in in all the ways. I’m an employee and I’m a spouse of an employee. I’ve tried them all.

 

Tech Support: Can you show us screenshots.

 

Me: This is what happens when I try to log in as an employee. This is what happens when I try to log in as a spouse. This is what happens when I try to recover my username. This is what happens when I try to recover my password.

 

Tech Support: Have you tried to recover your password?

 

Me: This is what happens when I try to recover my password, after I’ve tried to recover my username.

 

Tech Support: Have you tried to recover your username?

 

Me: Yes.

 

Tech Support: Have you tried to register as a spouse?

This is where I spell out exactly what I said in the first email… again… And I’m not happy. I’m so not happy. I manage a website with thousands of customers around the world. I manage a website and I support it. I support it and I expect the people who support sites I pay for with my hard earned money (i.e. my insurance premiums) to have half a fucking clue. Is that really SO MUCH to ask?

[su_youtube url=”https://www.youtube.com/watch?v=AmD_8cBqhW0″]

Availability

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Google: how are you available 24/7 and not available at the same time. Last I checked you were not in a box with poison gas.

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